Teaching training journal _ 3_ working on clients

21.1.2013

Learning outcomes: students will learn how to deal with a client in the phone and ask hin/her personal details. In add students will learn how to give instructions from place A to place B.
Students will work on the social inclusion/exclusion idea, human rights and promote emphaty with others who are different. Student will also: raise awareness about inequality of opportunity in society, foster an understanding to certain social minorities or cultural grops.

activities:
- pair exercise on spelling. Symbols used in a common conversation when asked personal details (dash, slash,dot etc etc).
- pair exercise: what is the basic vocabulary needed when we give instructions and orders? divide into categories: verbs, prepositions and places.
- individual activity: role card > try to undestand fully your client.
- activity "Take a step forward": facilitator reads out a list of situations or events. Everytime they can answer "yes to the statement, they should take a step forward. Other wise they should stay where they are and not move.
- discussion in plenum about  their positions. Ask questions such as:
when you notice that others were not moving as fast as they were?
did anyone feel that there were moments when their basic human rights were being ignored?
what first step could be taken to address the inequalities in society?

 Methods:
pair work, individual work, group work.